These terms apply when you use the website, submit a consultation request, or order a service from Tường Cây SG.
Scope of Services
- Tường Cây SG provides consultation, design, and green wall installation, along with decor packages, warranty, and maintenance as agreed with the customer.
- Website information is for reference. The final quote depends on site conditions, area, materials, plants, and the installation schedule.
Quotations and Payment
- A quotation remains valid for the period stated in the quotation or contract.
- The customer pays according to the agreed milestones. When an order requires a deposit, Tường Cây SG holds the installation schedule after confirming receipt of that deposit.
- Additional costs proceed only after both parties confirm the added scope.
Installation, Warranty, and Maintenance
- The customer must provide the site, water, electricity, and access permissions according to the agreed schedule.
- Warranty terms apply to each item as stated in the quotation or contract.
- Plants are living material. Light, water, temperature, and operation of the space can affect plant condition.